Refund policy
Refund & Returns Policy
Weermag takes pride in the quality of our products. If you are not completely satisfied with your purchase, the following policy applies.
1. Returns – Change of Mind
If you wish to return an item due to change of mind:
Returns must be requested within 7 days of delivery.
Items must be unworn, unwashed, unused, and in original condition.
Items must be returned with original packaging where applicable.
Items showing signs of wear, washing, damage, or alteration will not be accepted.
We reserve the right to decline returns that do not meet these conditions.
2. Defective or Faulty Items (CPA Rights)
If an item is defective, damaged, or not of acceptable quality, you are entitled to a repair, replacement, or refund in accordance with the South African Consumer Protection Act (CPA).
This right applies within 6 months of purchase for manufacturing defects.
This does not cover damage caused by misuse, incorrect care, negligence, or normal wear and tear.
3. Non-Returnable Items
The following items are not eligible for return unless defective:
Sale or discounted items
Items damaged due to misuse, improper care, or normal wear
Items that have been worn, washed, or altered
4. Refunds
Once your return is received and inspected:
You will be notified of approval or rejection.
Approved refunds will be processed to the original payment method.
Refunds are processed within 5–10 business days after approval (depending on your payment provider).
Shipping fees are non-refundable unless the item is confirmed defective.
5. Exchanges
Exchanges are subject to stock availability.
If your requested size or item is unavailable, a refund will be issued instead.
6. Return Shipping
Return shipping costs are the responsibility of the customer.
If the item is confirmed faulty or defective, Weermag will cover reasonable return shipping costs.
7. How to Initiate a Return
To initiate a return, please contact us at:
Please include your order number and reason for return.